RC
Ray C
1 reviews | Active since May 2016
13 Nov 2018, 06:53
FNB Premier - Expect nothing, receive less.
Decided to give FNB an opportunity to redeem themselves, but disappointed once again.
It's been two weeks since I submitted a query online with regards to a Credit Card interest rate review. I received a blank message from the Premier team this morning.
I could have resolved this within an hour if I had the time to go to a branch, which I don't.
Every single client of yours that I know personally have nothing good to say about you, and now, neither do I.
Keep your credit card, and your bad service. This is the last time, but I promise you one thing, I will not be banking with you start 2019.
I hope you pride yourselves in delivering absolutely nothing to paying customers.
Adios.
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
13 Nov 2018, 09:26Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply13 Nov 2018, 09:26
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
RC
Ray C's updateReviewer Update
27 Nov 2018, 13:00Guys, why do I have to write negative reports to receive service delivery? I am not a bad guy.. I just want things to get finalized.. You promised to take care of me and to provide me with quality service. Why do I constantly have to fight to get it? Your apologies honestly mean nothing to me at this stage. Please just sort my application out and I'll move on with my life.
RC
Ray C's update27 Nov 2018, 13:00
Reviewer Update
Guys, why do I have to write negative reports to receive service delivery? I am not a bad guy.. I just want things to get finalized.. You promised to take care of me and to provide me with quality service. Why do I constantly have to fight to get it? Your apologies honestly mean nothing to me at this stage. Please just sort my application out and I'll move on with my life.