1 reviews | Active since Jul 2013
FNB Premier email correspondence is USELESS
<p>The attendance to the so-called "FNB Premier email" service provided by FNB, is totally useless. </p> <p>I sent an email enquiring why a payment I made did not reflect on my Revolving loan account. A response came and I sent reply. Don't think dearest "Carol Sekgonetso | Premier Banker | FNB Premier" did not even bother to respond to my email.</p> <p>Thank you FNB for helping me moving to another bank. Your service level is below zero!!!!</p>
Good Day Mev Ayres,
Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day Mev Ayres,
Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
According to your LERATO SEBOSE, FNB don't speak Afrikaans and there is NO ONE in the COMPLAINTS DEPARTMENT that can talk to me.
Furthermore, your SAMANTHA MARNITZ promised to get back to me before today at 12:00, which she failed to do.
Clearly, complaining about FNB and its poor service deluvery, has brought me to the point where, whoever I've been talking to, just leaves me with more frustration than satisfaction.
Perhaps you should stop spending millions on marketing to the Afrikaans community because clearly you and your LERATO's, CAROLs and SAMANTHA's don't care a damn about Afrikaans clients.
Still my first complaint has not yet been attended to and already three more appeared.
That leads me to the next question, why should I call you (FNB), when the so-called PREMIER BANKER is not responding? Am I not important enough to be your client? Is being with FNB for THIRTY THREE YEARS not loyal enough????
According to your LERATO SEBOSE, FNB don't speak Afrikaans and there is NO ONE in the COMPLAINTS DEPARTMENT that can talk to me.
Furthermore, your SAMANTHA MARNITZ promised to get back to me before today at 12:00, which she failed to do.
Clearly, complaining about FNB and its poor service deluvery, has brought me to the point where, whoever I've been talking to, just leaves me with more frustration than satisfaction.
Perhaps you should stop spending millions on marketing to the Afrikaans community because clearly you and your LERATO's, CAROLs and SAMANTHA's don't care a damn about Afrikaans clients.
Still my first complaint has not yet been attended to and already three more appeared.
That leads me to the next question, why should I call you (FNB), when the so-called PREMIER BANKER is not responding? Am I not important enough to be your client? Is being with FNB for THIRTY THREE YEARS not loyal enough????