FNB Premier Customer Complaint Ref ***
<p>Reference number ********** has been issued for your complaint.<br />FNB Premier Banking Online Complaint Request Ref: SI- ********** <br />FNB Premier Banking Online Complaint Request Ref: SI- ********** </p> <p> </p> <p>Way too many apologies and ZERO service delivery from FNB Premier!</p> <p> This Platinum/Premier account was the worse banking decision EVER!</p> <p> </p> <p>Point 6 quoted does not stand,</p> <p>FNB willfully concealed misrepresentation of said product/services, e.g the same request was sent to The Foschni Group to settle the remaining current balance and that account remains open.<br />How does this differ from Truworths? 2 retailers, same request, different results<br />Had FNB made their intentions known upfront said transaction would not have transpired.</p> <p> </p> <p>Had I know FNB would snide their Premier Customer I would not have elected to have the Smart Spend Loan settlement my current balance and I would've paid using my OWN MONEY in my Premier/Platinum cheque account!!!</p> <p> </p> <p>While we on the point of loans, It's amazing that a pre-assessed amount of R100 000.00 requires hurdles to be completed yet the R27/28 000 was completed without any telephonic contact therefore your "service model" is flawed!<br /><br /></p>