FNB Premier credit card *****ing up my debits ever single month

Every single month I speak to an idiot on the phone who is confused regarding my complaint about my credit card payment being made twice. Your service is terrible and I have honestly had enough. The guy who just called me regarding my FNB Premier credit card complaint hardly seemed interested in my complaint, didn't explain anything until I forced it out of him and seemed distracted. Why am I paying for a service that I am not getting. EVERY MONTH I must fight with you and wait 5 days for my funds to clear. then get a ton of excuses from someone who does not know what is going on. Please listen to that phone call and provide me with feedback.