FNB Premier Credit Card Division

A ********** purchase was made on Credit Card No 4 ********** 0 ********** dated 8 June 2018 in the name of L Gavrill. The amount is for R1 443,30 in favour of Shelfcorp 114 Cc T/A A La Lucia. Upon receipt of my credit card statement, I immediately contacted the ***** department, who cancelled this credit card and has since issued me with a new card. The amount of R 1 443,30 was subsequently credited by the ***** department, but for some inexplicable reason, the same amount was debited against my account on the following month’s statement. Furthermore, I wish to state categorically that I am not responsible for this ********** transaction and it is the duty of FNB to resolve this matter. Over the past 5 months, I have sent numerous emails including a dispute form together with follow up telephone calls in this regard. The service and feedback which I have received from FNB personnel is totally unacceptable and most unprofessional to say the least. This matter has been dragging for the past 5 months and as a loyal FNB client for many years, it is my consumer right that this case receives your immediate attention, failing which I will have no further option, but to refer this matter to the Ombudsman.