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Dee-R Mkz

1 reviews | Active since Sept 2017

27 Aug 2019, 21:55

FNB Premier Credit Card allows ********** to take and take

I am a FNB Premier account holder. Today online transactions were **********ly processed from my credit card. I am talking about almost 8 thousand rands that disappeared in a space of less than one hour. I understand that ********** are all over, but what baffles me is the fact that FNB just allowed it. What is that OTP(one time pin) for? I called them, panicking, 20 minutes later I was told that sorry the money has left your account and it will 7 to 10 days for the investigation to be completed. We have cancelled your card so that the ***** dont continue. The painful part is that they actually know this Steamgames.com *****, the person told me that, it is an American playstation company! a number of clients have been de*****ed before. I just want to understand one thing, out of the 6 transactions, why did I only receive 2 OTP sms's? So 6 transactions were done, 2 OTP's sent, and 4 ********** transactions were succesful. If OTP's for all 6 transactions were sent, I wouldnt be typing this review. FNB allowed Steamgame to access my credit card and I am expected to pay? Ask yourself one question: Is your money safe with this FNB bank? Anyone can just transact using your credit card, and its fine, sorry!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Aug 2019, 09:09
Official
Good Day  Duduzile Mkhize
  
Thank you for bringing this to our attention. 
We acknowledge your complaint. 
It has been routed to the relevant department and feedback will be provided shortly. 
I do apologize for any inconvenience caused. 

Ref: *** 

Regards, 
Hello Peter Team 
Tel number: ***