FNB premier credit card

My name is Nozipho Hlatshwayo and i refer to my complaint that i lodge regarding my credit card and it was never resolve yet the case has been closed, case number ********** 5. firstly i want to say i am not happy and this is frustrating and incompetence how many times must i call go to the bank before anything can get resolve? i will explain the story again and hopefully this time someone will be able to help me. I purchased ticket at the counter at |Comair on the 06/07/2018 for an amount of R3949.83 the ticket were later voided however the money was debited to my account and my credit limit was low and the outstanding balance was increased. i was later advised by the consultant at comair that the money would be reversed after 3-5 working days however it was not as the money was still pending on my side. on the 13/07/2018 i went to the bank at East gate and i was assisted by Sphiwe who called the Credit card division and i was given an authorization code which Comair was supposed to use in order to bank the money the reversal was done by Comair on the 16/07/2018. On that very same day on the 16/07/2018 i made a cash payment of R4000.00 in total at the ATM. i was later advised that the money would reflect on my account after 48 hours. On the 20/07/2018 i checked my balance and the money was still not reflecting so i went back to the bank as Comair advised me that i must consult my bank when i got to the bank i was helped by Faith who also called the credit card divison and i was not assisted however i got bad service from the Credit card division to be specific the premiere credit card. on the 25/07/2018 i was asisted by phumza at eastgate who called the credit card division and the lady whom i was speaking to on the phone was very rude and said i must calculate my transaction from June till that day, i told her i will do that with her of which i did and the money never added up to R3949.83. Since ithe matter could not be resolved on the phone phumza sent an email to Welthcard trying to explain what had transpired she went out of her way to try and assist me at her best ability with the hwlp of Andre with no luck. On the 30/07/2018 i went back to East gate to consult with Phumza to know if she received any feedback however there was nothing , she suggested we call the credit card division of which we did and i spoke to someone from the credit card division who confirmed that the money was still pending and she even confirmed the amount and where the purchase was done she also apologized for the inconvenience on my side and explained that it might happen that due to the SLA time that why the other consultant could not pick up the money on the system , she then assured me the money would be paid after 3-f working days, she said all i needed was to fill in the form for the refund and send it back and i did and i have the form as well. i waited and on the 07/08/2018 the money was not in my account as my credit limit was still the same i later went back to the bank at 16:23 to ask what was happening Phumza called the credit card division and i spoke to them and i was now advised that the is no money pending and if i have filled the form it will take 30 days for the money to be paid back. i lodge my first complain and i got a feedback that the money was never debited so now i dont know if i am dump or what but why is your stuff from the credit card divsion talking different things? yesterday on the 14/08/2018 i spoke to Pilani Makhusheni at 16:11 whom i tried to explain my story and she said i must sit with my bank statement and calculate i told her i already done that but she said that the only way i will understand i told her firstly the amount of R3949.83 is no longer reflecting on my statement and when we calculate still it does not add up, i told her i was using my airtime and because she doesnt want to listen to me i will go to east gate branch even though it not convenient for me as i don't stay that side she said i can go to the bank closed to me and they can call them i told her its my time i am using for a mistake they did she said unfortunately there is nothing she can do i need a paper trail that will show this is the balance i had this is what i used this was a balance so that we don't go back and forward her, i have a transaction history and the in contact email showing after i paid that amount the balance was this amount.

IM SICK AND TIRED WITH ALL OF THIS HAPPENING THERE IS NO TLC AND I AM NOT TREATED FAIRLY IF THIS ISSUE IS NOT RESOLVED NOT ONLY WILL I LAY ANOTHER COMPLAIN TO THE BANK OMBUDSMAN I WILL ALSO CLOSE BOTH MY PERSONAL ACCOUNT AND MY BUSINESS ACCOUNT i AM BEING PUSHED FROM PILLAR TO POST AT THE CREDIT CARD DIVISION , ONE SAYS ONE THING AND ANOTHER SAYS ANOTHER THING AND THEY ARE VERY RUDE, I AM FACING UNREASONABLE AFTER THE PURCHASE I MADE .

I will also share my experience with other client, i have lost faith in FNB as i personally thought its a good bank and its convenient for everyone to use. i would like to listen to all the call recording as well so i hear everyone and would also appreciate it if you do the same.

i REFUSE TO PAY FOR SOMETHING I DID NOT USE, ESPECIALLY FOR MONEY THAT WAS NEVER RETURNED TO MY ACCOUNT, IF THE MONEY WAS PAID BACK TO MY ACCOUNT WAS IS MY CREDIT LIMIT HAS NOT INCREASED? AND WHY HAS MY OUTSTANDING BALANCE NOT DECREASE SINCE YOU SAYING THE IS NO PAPER TRAIL LIKE REALLY NOW?

i need more explanation and if the is no paper trail how do you keep up there is no such , i am so tired very tired (Ek is gat vol )

Can this be resolved and can one explain why i filled the form if the money never left my account why my credit limit decreased and my balance increased please explain this in plan English and i want proof.

Your speedy response will be highly appreciated and i do not want any apologies whatsoever i want this resolved.