FNB premier credit card

<p>I am really disappointed with FNB and their courier partners: CCD.</p> <p> </p> <p>I upgraded from gold to premier on 30th June 2017.</p> <p> </p> <p>On the next Thursday, I get a call from CCD couriers wanting to confirm when they can deliver my Credit Card. However, she realises that FNB did not give her my date of birth, and hence she said she will call back.</p> <p> </p> <p>I called premier, and the lady said she will escalate.</p> <p> Since I got no feedback from FNB, I again wrote to their premier department and also to their complaints department. Again, no feedback.</p> <p> </p> <p>I suddenly get a sms yesterday from CCD saying they will deliver the card to the branch. I immediately called Premier banking, saying that I did not agree to have the card delivered to the branch. Call referance: Rj ********** 935.</p> <p> </p> <p>I also called CCD myself, and they told me that some Yvonne Maphala told them to deliver the card at the branch. Who gave her that authority? I told the couriers to please deliver at my home, and they agreed.</p> <p> </p> <p>The lady from FNB called me back to say that I will get delivery at my home, but it will only come through today.</p> <p> </p> <p>I called CCD myself,and they again confirmed that I will get delivery this morning at 10 am.</p> <p> </p> <p>At 13:20, I still did not get delivery, and phoned CCD myself. They told me it is booked to be delivered at my home, and they will follow up with the driver and revert back to me.</p> <p> </p> <p>By 14:00, I still got no feedback and called FNB premier. Muhammad from FNB premier told me that the card is delivered at the branch, and I need to collect there.</p> <p> </p> <p>I find this really upsetting, since FNB and CCD agreed to deliver the card at my home. It is unfair for them to ow force me to go and collect from the branch, and pay R250 to get the card.</p> <p> </p> <p>First its the inconveniance of going to the branch, then the queues there, then R250 to get the card.</p> <p> </p> <p>FNB is trying to rob us in paying R250 to get the card, and just for that lousy R250, FNB is willing to put their customers through to much difficulty. This is really disappointing.</p>