MG
Melesha G

1 reviews | Active since Nov 2014

12 Apr 2016, 11:49

FNB premier consultants attitude

This is probably the third time I have put them on Hello Peter due to the inexperienced, rude and pathetic attitude of the premier consultants. They have attitudes with you all the time. And if you decide to send an email to the care address to inform them of this, please do not bother. (You will have better response time putting it up on Hello Peter. That is the only time you get a reply.) I am sick of this bank. The customer service is appalling. No one at FNB can keep you happy as a customer and no one seems to be doing anything about it.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Apr 2016, 12:04
Official
Hello Melesha,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 903848.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)