PA
Pieter A
1 reviews | Active since Apr 2019
25 Apr 2019, 21:51
FNB Premier client complaint
On 2 April 19, I received a call from the Sales and Service Contact Centre, Randburg, with a product offer, as I turned 55 on 31/3/19. I accepted and on the same day I received a email, and that was it, can you believe it. I have since made 2 enquiries to ********** 827, still no feedback or response at all. I have no information on the process, or of my new cards. I suppose the process to date are recorded. This is not even poor service, no service, just promises and nothing more. Ref number S ********** ********** . Please do not let another *********** person phone me.
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FNB (First National Bank)'s replyOfficial
26 Apr 2019, 10:58 Good Day,
We would like to sincerely apologize for all the inconvenience caused. Kindly use the below reference. A complaint has been re logged on your behalf and referred to the relevant department with ref : *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
We would like to sincerely apologize for all the inconvenience caused. Kindly use the below reference. A complaint has been re logged on your behalf and referred to the relevant department with ref : *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
FNB (First National Bank)'s reply26 Apr 2019, 10:58
Official
Good Day,
We would like to sincerely apologize for all the inconvenience caused. Kindly use the below reference. A complaint has been re logged on your behalf and referred to the relevant department with ref : *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
We would like to sincerely apologize for all the inconvenience caused. Kindly use the below reference. A complaint has been re logged on your behalf and referred to the relevant department with ref : *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)