FNB Premier cheque account

I have been trying to get a response now for the last 2 months on my credit card application. Every time I speak with a consultant (telephonically or over email) I receive new instructions. I do my part and submit motivations and attach files but this is never followed up on FNB's side. I have written numerous mails asking that the matter be escalated. I have not received one call from a manager or anyone that actually follows up. This is terrible but absolutely reflects the same shocking service you get inside the branches. Employees stare at you with dull eyes like you are at the traffic department.