FNB Premier Changing info on my banking without contacting me first

<p>I paid R22000.00 into my Credit Card last week. I then contacted the Premier call centre to reduce my credit limit to R5000 on my Credit card. The consultant could not help me, he then discussed it with his Manager Reginald. He came back and said he will sent the request to the relevant department to contact me to change Limit telephonically. After not receiving a call from them i phoned in and spoke to a lady and she said she will change it. I asked her to please settle the Budget side of the card and decrease the total limit to R5000. Up until today my account is not sorted out. I phoned in this morning again, was transferred between 3 people and yet my issues are still not sorted out. What is going on at FNB!!!!!!!!!!! ARE YOU EMPLOYING IMBASILES!!!!!!!! HOW CAN YOU HAVE A CALL CENTRE BUT NO ONE CAN HELP YOU!!!!!!!</p>