1 reviews | Active since Mar 2009
FNB Premier Banking-What a JOKE
One of my business accounts is not accessible on my online login. I tried to contact my Premier Banking service and Online banking yesterday- 4 phone calls and 58 mins waiting NO ANSWER. <br> Sent email to \premier Banking\" still waiting for help??<br> Managed to Contact *****line yesterday - They cant help.<br> Eventually managed to speak to Shawn Lee of Online Banking who told me that someone at FNB business banking made a change to my account that caused the problem - now I must call yet another number (the fourth) to ask their assistance. This is how they treat their Premier customers!!!! What A JOKE.<br> Yet they advertise their Premier Banking system on the radio as something special - I think I must complain to the advertising standards board regarding their false claims ?"
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 895357.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 895357.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)