FNB Premier Banking Terrible Service

SHOCKING service as usual from FNB.

My card and my husband's card were both swallowed at 2 separate ATMs yesterday after international banking was activated for both of us.

I've spoken to FIVE different people on the wonderful secure chat and been told a different story from everyone.

We are leaving the country tomorrow evening so this is extremely urgent.

As private and premier bankers who have banked with FNB for YEARS, this is really bad service (as we've experienced in the past as well).

PLEASE can someone do something on this, I need my card.

Being told it's not possible is not a solution. My husband ordered his card last night and was told it's being dispatched to a branch already. So why can the same not be done for me?

I really just need someone to take ownership of this and actually HELP!!!