FNB Premier Banking Suite a **** where no one knows anything. Worse than a call centre!

<p>I had a LOT of issues with FNB Banking since I qualified and wanted to move over to their exclusive banking which I must say is just a ridiculous fee they charge to give you the same service as a normal client.</p> <p>The service has been incredibly poor and beyond pathetic if you ask me. Hence I asked to be downgraded, I was then told I need to go into a branch and they will be able to do it. I went in to a branch and this was not done. I then called your suite of bankers (I.e. another one of your call centres) where I was told its an error on the branches side and I will be downgraded immediately.</p> <p>This obviously was not done. I then had to go back into the branch and scream to have my account downgraded only for a lady to call me back two days later to say that is not possible. I will have to come in close the account and reopen another account. So I will come in and close the account but I will not bank with such a useless bank ever.</p> <p> </p> <p>Since I started on premier banking I have had only issues with this bank. I know more than your private banking suite and I am now raising this with the ombuds for banking because I am just about certain that you cannot deny someone the right to downgrade their account</p> <p> </p> <p>STOP LYING TO PEOPLE. YOUR PREMIER BANKING IS JUST YOU CHARGING PEOPLE MONEY FOR A 24HR CALL CENTRE WHERE THEY DONT EVEN GIVE YOU THE CORRECT INFO</p> <p> </p>