FNB Premier banking stinks

I assume that since I cancelled most of my FNB products and downgraded my account from Titanium to Platinum that I'm no longer valuable enough for Premier Bankers to have to tend to my needs to the best of my abilities. A while ago when I requested a different Premier Banker I was told I'm unfortunately stuck with the useless/never at work one who was assigned to me by Agandran Naicker.<br> So now I direct all my queries at Premier banking and hope to get better results as when I had to rely on someone who was almost never at work.<br> I booked flight on Flysafair. My account was debited twice. Tried to make contact with Flysafair. It was mission impossible. I contacted Premier banking, they had me complete a dispute form and submit it to Premier Admin Support on the 12 of Oct. Apparently the turn around time for this is 5 to 30 days. But can someone at least provide feedback with regards to this request. It's been more than a week already. Please get some customer service tips from Standard bank. It's because of this **** service I downgraded and cancelled my credit card. Never had such issues with Prestige Banking at Standard Bank.