FNB Premier Banking sinks to a new low

FNB Premier Banking sinks to a new low. I used the secure chat facility to acquire some assistance. I first had to wait for about 20 minutes to get an available consultant. The consultant then provides the steps which I already know. I then provide more detail as to my need for assistance and the consultant gives more feedback (again what I already know). I then respond with even more detail. I even try and send a pic with the error I am getting but the FNB is unsuccessful on multiple attempts to load the share the file. The consultant then goes silent and waits for the FNB banking app to end our conversation automatically. So instead of just stating "I don't know and will need to get back to you" the consultant just ignores me. Since I am buying a monthly banking fee for a service I am not getting I wonder if FNB wil refund since there has been a breach of service. Just another case where being an FNB premier banking at higher monthly banking service fee gets you absolutely no improved or more efficient services than having to walk into a branch.