FNB Premier Banking Services are Pathetic

I app**** for my Platinum Credit card limit to be increased last week Tuesday (03/11/2015) and was told within 3 - 5 working days it will be sorted out. I requested numerous call backs from my premier banking website of which I received not a single call back, yet their turn around time is a day. On Tuesday (10/11/2015) I called the call centre and a lady informs me that they need my August payslip. I lost my mind and asked to speak to her manager Boitumelo. Due to my frustration she told me to send the payslip through and it will be resolved within 24-48hrs as I told them how urgent it was.<br> <br> Today I called again and spoke to Keamo who has been helpful thus far however FNB still cannot produce the turn around time they state. I am sick and tired of false deadlines which mean nothing to the FNB team. This is the worst service I have ever received. They have not even refunded me my initiation fee of R150 for my credit card which breaks the SLA for Premier Banking. They love to promise the world but cannot deliver on anything they advertise for.<br> <br> I want this to be dealt with and if it cannot I will close my FNB account, I have no time to run after bankers who cannot do their jobs.