FNB Premier Banking Service not up to par!

I app**** to Switch to FNB. The first part of getting a Cheque account open is easy, but applying for an Overdraft and credit card is not so easy. I qualified for a Premier Banker, and the initial communications were good. But once we started the application process for an overdraft facility, for the same amount I currently enjoy with my existing bank, things went downhill. I had to keep chasing and asking what's happening. My premier banker was not pro-active nor particularly responsive to my complaints. I received a mild emailed apology after I expressed my frustration, but there was no effort made to change my perception or to convert my service experience. I was ready to change banks, after being with the same bank for more than 30 years, and after being led to expect there would be advantages to Switching to FNB. However the whole experience was just a waste of my time and irritating experience! I cancelled the application for the overdraft because the service was NOT superior to my existing bank. Below is the email I sent the consultant I dealt with:- "I have not had the 'Premium Banking' service experience which I was led to expect. I am disappointed to have gone through all this for nothing too but it is irritating to be left hanging with no feedback, and for this process to take so long. There is also a disconnect between my communication with you and the Sms's I was receiving. I initiated my application more than 3 weeks ago and it should never take this long. If FNB wish to attract customers to Switch, the service experience should be superior. Sadly it has not been the case for me. Hence the reason I do not wish to proceed any further."