FNB Premier Banking service is pathetic

<p>FNB always advertises how Premier clients have '24/7 access to a team of bankers' to assist them with all of their accounts. In my opinion, this couldn't be further from the truth. It has been nine days since I sent my FICA documentation to FNB home loans, and they have still not processed them, meaning I cannot access my account online because of their incompetence. The FNB Premier service does nothing but pay lip service by sending a generic email followed up by a call full of promises but no action. The bank's hopeless customer service incompetence also extends to its Wesbank division - I made a query about an account settlement on Monday and have still had no feedback. I asked the Premier banking team for assistance and was told to call the Wesbank call centre. How is this any sort of value-added service?! I was then informed that the Premier banking team is not allowed to assist with Wesbank accounts. Surely this should be communicated to customers, otherwise it is just false advertising? It seems the only way to make any progress with FNB is to complain multiple times because they clearly do not prioritise customer service. In fact, they treat their customers with utter arrogance and contempt. </p>