FNB PREMIER BANKING ****PY SERVICES

Hello Peter , Please assist

I have a FNB cheque account which was handed over to Debt relief few years ago. On the 10 December 2019 , I called FNB premier banking and requested to close my account, with that the consultant had given me a settlement amount and email address to which I must email proof of payment once done. My settlement balance on the 10/12/2019 was R834.40 which I paid in full and also have emailed proof to FNB on the same day.

Today the 06/01/2020 which is 27 days later I am still getting a statement from FNB saying that I owe them R49 for monthly fees after I settled my account on the 10/12/2019. it is 27 days later and I have no response from FNB Premier banking debt collections department stating that my account is closed and paid in Full. I have requested from them on numerous occasions for FNB to send me a letter for account closure which I have not received to date.

Is this the ****PY service that FNB offers to clients that paid off their debt.

My balance is ZERO and I do not owe FNB any monies on this account.

HORRIBLE AND TERRIBLE SERVICE OFFERED