FNB PREMIER BANKING (PRIVATE WEALTH SERVICE) INCOMPETENCE

I would like to express my huge disappointment at FNB Premier Banking incompetence. I wanted to update my marriage status as per the law after getting married. I was informed that I need to physically present myself at the branch with original documents. I did exactly that. A few days ago, I was due to receive my new bank cards. Only to discover that they are in my old surname. I informed them that I'm declining the delivery due to outdated information on the cards. I need the cards to be in my new surname . To date, I haven't received my cards and no feedback either. Today, I needed a bank statement only to discover that the bank statement is still in my old surname. When i asked them, they told me to wait for the next cycle and to resubmit the documents. How was the other information changed if i have to resubmit the documents. I am utterly disappointed at FNB Incompetence. I have comp**** with what is required, but they are *********** to even live up to their service charter. They told me it's beyond their control to change the surname after three months. I must wait for another month to get my statement with updated information. Even African bank has better service than this.