FNB Premier Banking - Pathetic!

My phone was ****** and I blocked my online profile to prevent *****. On the FNB Online Banking platform, I was given a message that if I block my profile, I will be able to unblock it with my bank card number and pin. GUESS AGIAN!

I have been on the phone most of the day being transferred between Online Banking, Cell phone banking, ***** department and my very own PATHETIC premier banking team. And no one can help me. It seems that I need to go into the FNB Branch to get my profile unblocked, but I cannot do that due to COVID19 and the fact that our school has instructed to self isolate for 2 weeks.

So I really think FNB is a pathetic bank for not being able to assist me! And I am definitely looking at another banking option to take my premier account because this is really unbelievably unhelpful.