FNB premier banking not so premier

I lost my cheque card, on the 23rd of November I sent a mail to premier banking asking to arrange a replacement card (CAS-342848-Y2G9P3) I was told the card is ordered, its now the 3rd of December I have no further communication even though I sent follow up emails to Melissa Adams to which I received no response. <br> <br> On monday I called the premier banking number and was told by a gentleman that he will follow up and someone will call me back. Its now the 3rd of december I still dont have a cheque card or even some kind of reference number of any card ever being ordered. Please can someone sort this out I really need my cheque card back!