FNB premier banking = No single person really cares...

Worst customer service I've experienced in a very long time. Banking issue popped up over 2 months ago while I was abroad and their only solution was for me to phone during business hours, which was nearly impossible.

Once home I did this and still haven't been able to get any answers in over 2 months. You just get stone walled by call centres and irritating lounge music while they break your spirit.

If you open a complaint they act as if they are concerned and want to help you but instead they just close the case and send an email saying they were unable to reach you.

If you ask to speak to someone responsible for a certain email address or activity, they just shrug you off and say that isn't possible...

How they advertise themselves as #changeables and caring is beyond me