FNB Premier banking??? More like FNB Circus

FNB customer service is pathetic. The agents have no sense of customer service s****s and to take ownership of resolving queries. Always passing the buck from one person to another. Never keeping promises. From the 22nd of Feb to now i have spoken to 5 agents over accumulative time of just over 1 hour 30 min(including hold time on calls). To date, i still haven't received a call back to resolve the query. Every time you call in, you get through to someone new who you need to explain the entire issue to again because previous agent did not leave comprehensive remarks. And on top of that, although the query is the same when you speak to each agent, the feedback that you get from each of them is totally different. FNB needs to realise that Banks all have similar products and benefit offering. Customer service is extremely important in being different from the rest to retain customers.