FNB Premier Banking lack of service

Query issued by me July 2018 - only responded to when I phoned Oct 2018...…. Thank you for contacting Premier Banking I would first like to apologise with regards to a request you sent on the 05th July 2018, which was never acknowledged and actioned. I have done my investigations with regards to your request, and we do have internal processes in place for requests that are not attended to, therefore I do assure you that this will be addressed with the relevant Banker who was supposed to assist you and action will taken to make sure that this does not happen again. So....another complaint and promise made...…. I had an extensive conversation with Nothile about this matter. I had received a call from CCD couriers about delivery and the discussion I had was around the fact that I can get the card couriered at no charge to me to ANYWHERE EXCEPT and official FNB Branch – the very branch where I opened the account etc???? Ludicrous to say the least that I must then PAY, to take the time and trouble to go to the FNB branch to collect my FNB issued Card??? Anyway, Nothile and I agreed that it can be delivered to my East London work address (as I commute between Jhb and EL after relocating a while ago). I gave the address – 3rd Floor – Steve Tshwete House – Department of Human Settlements, 31-33 Phillip Frame Road – Chiselhurst, East London. I even stated that I am on the third floor and that we do NOT have office numbers in the building of approx.. 500 people. I then suggested it best to agree a time and they can contact me to come down to security in order to sign and collect. Nothile assured me that as she was organising it at the time of the call (and after I queried the 48 hour to 3 day delay) – that it will be done at 10am this morning 12 Oct 2018 To NO surprise to me – NOTHING occurred. How do I get a simple debit card from this bunch