FNB Premier banking lack of assistance

FNB Premier banking is doing injustice to my complaint. On 19 /09/2018 an amount of R2900 was deducted from account by Bidvest Car Rental. Since this was a double deduction, as the first amount was taken as a deposit when i hired the car, that amount was never released to my account and Bidvest attest to that in their correspondence to me, which was forwarded to FNB. I initially contacted Bidvest Car Rental who could not trace the 2nd amount taken on the 19th September as it is clearly reflected in my bank statement from their end. They in turn requested for proof thereof. My bank was contacted by me on the 01/10/2018, to date after numerous phone calls i am still not assisted, somewhere between Bidvest and FNB my money is missing and the company that is supposed to protect me is doing me no favors in getting this issue resolved.

I spoke to Rebeccca on 01st Nov, took all the details and called me back for further information, then Lerato who did the same and Nothile who are at the call centre and have been escalating my matter to admin to assist but Admin is not interested in getting me assisted and i am very angry now and thinking of moving my account of more than 20yrs to Capitec.