FNB Premier banking is a disappointment.

I am an FNB Home Loan customer and have noticed that I am not receiving the eBucks rewards I believe I am eligible for. I contacted FNB on secure chat and was transferred to ebucks helpline and no response in more than 45 minutes. I called the general helpline and the premier helpline as I am a premier banking account holder, but both lines just cut off after you get authenticated. This is unacceptable from FNB and extremely frustrating. There is no actual extra attention for upgrading to premier banking, there is supposed to be a "Contact my baker" button online or on the app, but this is also not available. Even the premier email box has been closed.