JG
John G

1 reviews | Active since Apr 2012

07 Apr 2015, 12:26

FNB Premier banking is a CROCK!

FNB's premier banking is a complete crock!<br> <br> I'm still waiting for a response from my web query, 4 days later.<br> Have called the suite call center THREE TIMES! only to be cut off after holding for no less than 6 min each time!<br> Specifically asked the banker to return my call if it cuts again, still no call back!<br> Called again only to hold for 12 MINS!! still no answer!<br> <br> Absolutely pathetic service. My call was a query for vehicle finance, I guess FNB does not want / need my business. The dealer needs an answer ASAP, I guess I'll be doing business with another bank.<br> <br> I'm disgusted. There is no other explanation. Especially as I have ALL my credit products except my vehicle finance with FNB.<br> <br> This has left a HORRIBLE taste in my mouth.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Apr 2015, 12:56
Official
Hello madmind363,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 662350.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)