FNB Premier Banking Cal lcentre useless

I have been given a run around by fnb premier banking call centre agents. All was asking is my financial analysis report so my attorney can assist me in getting out of debt review process. The bank seem to be not willing to help, I have spent hours on the phones and even went to one of fnb branch to no avail. They give me a number which is not being answered ***. I have spent a lot of money buying airtime in order to speak to someone at fnb call centre only to be dropped after waiting for minutes or even a hour at times. FNB is so useless and im really appauled by this service. Unfortunately my attorney advised me that only my bank can issue financial analysis report otherwise would not be begging people who are so disorganised. Why would you have a business unit that deals with debt counsillor and their number is not available all the time. Since Monday I have ttried all attempts to no avail including visiting the branch.

I just hope never have to deal with fnb again after i get my name cleared from this debt review process and find a bank which is taking their clients more serious. Calling any fnb call centre is a nightmare and you wait for long and at times just got dropped which I think is deliberately.

It is not the first time I have experienced this shocking service at this bank, last month I tried to reverse a debit order and ended giving up. I would call this call centre and wait for minutes to an hour until I run out of airtime if you using cellphone. Their secured chat on the app is also useless because it would say all agents are busy and give you a ticket number but the app would log you out even before you even talk to the agent. Wen you leave a message with a question on this app, you do not get response and then you wonder what is purpose of this secured chat.