1 reviews | Active since Aug 2011
FNB Premier Banking
<p>Sent in a request to FNB Premier, received no response almost a week later. I've gotten used to this. The alternative is to call them and have your call cut a few time.</p> <p> </p> <p><br />Anyway, I needed assistance with a few things:</p> <p> </p> <p><br />1. My new bond reflects an incorrect address for the property</p> <p>2. I should receive a refund for the bond cancellation fee as I took up the "move your home but not your home loan option"</p> <p>3. I sold my property, and my bond debit order went off even though the bond had been paid up completely. So I should be due a refund. </p> <p>4. My bond needs to be an access bond to I can transfer funds in and out.</p> <p>5. I've been a premier client for about 2 years, and I still receive a "welcome to premier banking" email twice a week, encouraging me to contact the the contact centre via email, which they obviously won't respond to.</p> <p> </p> <p><br /> CAS- ********** -H2L0X3 </p> <p> </p> <p><br /> </p>
Good Day Mohammedk,
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is 105748
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day Mohammedk,
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is 105748
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
I was contacted once via phone, and was unable to take the call. I always insist that they contact me via email as I spend most of my day in meetings. I refuse to call them, as the call almost always disconnects.
In any case, some of the issues looks like it has been resolved, while others still remain.
I was contacted once via phone, and was unable to take the call. I always insist that they contact me via email as I spend most of my day in meetings. I refuse to call them, as the call almost always disconnects.
In any case, some of the issues looks like it has been resolved, while others still remain.
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
So a month has passed and this is not resolved. There was only one remaining issue, they incorrect address for the property.
The consultant asked me to provide proof of address for the property, which I obviously don't have as I just bought the property. Im also unsure how FNB need proof of address on a property on which they currently hold the title deed. Crazy.
Anyway, last I heard from was when I asked the consultant to please escalate to management which never happened.
So it's about a month and countingfor this simple issue.
And again, I don't know if you have tried calling me, best form of communication for me is email. I wish should could note that on my profile.
So a month has passed and this is not resolved. There was only one remaining issue, they incorrect address for the property.
The consultant asked me to provide proof of address for the property, which I obviously don't have as I just bought the property. Im also unsure how FNB need proof of address on a property on which they currently hold the title deed. Crazy.
Anyway, last I heard from was when I asked the consultant to please escalate to management which never happened.
So it's about a month and countingfor this simple issue.
And again, I don't know if you have tried calling me, best form of communication for me is email. I wish should could note that on my profile.