1 reviews | Active since Aug 2011
FNB Premier Banking
<p>So it seems everytime you need premier banking to actually do something, it's quicker to go to social media than to get them to do their job.</p> <p> </p> <p>My access facility was taken away due to me cancelling my bond, but this was never communicated to me.</p> <p> </p> <p>*Logged an issue with Premier banking two weeks ago.</p> <p>*They took a day to respond and referred me to home loans who took two days to respond to say they fixed the issue (they didn't fix anything)</p> <p>*Referred it back to Premier banking, who then took a day to respond and referred me back to home loans who took another two daya to call me. They could not assist me on the phone, and asked me to send an email, which I did and got no response. </p> <p>*Referred it back to Premier banking who has now referred me back to home loans (who will now take two days to respond).</p> <p> </p> <p>Fantastic service once again from the Premier team!</p>
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 931256.
Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 931256.
Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)
