MG
Melesha G

1 reviews | Active since Nov 2014

04 Mar 2016, 10:53

FNB Premier Banking

FNB Premier Services gives you the worst service. If you want a correct number for a department in FNB, do not ask for it. If you want to get hold of a consultant, continue holding your breath. If you send an email, expect to wait >48 hours! You pay a lot of money so that they do not respond to you. You send an email to the care email address, do not hold your breath for a reply. If you tell them your cell phone banking does not work due to maintenance, they reply and tell you the same thing instead of notifying their client that there is a maintenance problem. I am actually considering changing to a bank, where they actually CARE for their clients!

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Mar 2016, 11:57
Official
Hello Melesha,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 882459 .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)