FNB \Premier\" Banking"

I have been a customer of FNB for the past 5 years. According to my account details I am a \Premier\" customer, whatever that might mean. On the 2nd of April a unauthorised debit order went off my account. I immediately attempted to contact the premier banking division where an alleged \"Team of Bankers\" are eagerly awaiting my call, or that is what they are currently marketing. However, after listening to a computer reading me off the different options I was on hold for approximately 20 minutes after which I decided to send an e-mail to my \"Team of Bankers\". I received an auto response that they are happy to receive my mail and will get back to me as soon as possible. This was 07:03 on Saturday the 2nd of April 2016, to date I have received no communication via call or email. <br> <br> This is not what they are actively marketing and absolutely unacceptable."