BM
Boitumelo M
1 reviews | Active since Sept 2019
04 Oct 2019, 11:52
FNB Premier Account Campaigns A NO TO IT
Good Day FNB Premier
Ref:: ***NF
It has been more than 72 hours without a resolution. Please advise what conclusion you have come to, the last phone call I received I was just told that you will escalate the matter to the relevant department, which has been the reason for the past two months. I am ready to contact the Banking ombudsman to check if the campaign of the R2000 with regarding switching to FNB, was it relevant or lawful or what is going on. Kind Regards BM Mafuma
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
04 Oct 2019, 13:11Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply04 Oct 2019, 13:11
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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BM
Boitumelo M's updateReviewer Update
04 Oct 2019, 15:58Good Day FNB
Your reply seems like its a standard, Did any real read my complaint. I am always told a formal complaint has been logged and referred to the relevant department, this is ridiculous, this is really poor service. How many reference number am i going to be given..
Canh we please come to a resolution
Regards
BM Mafuma
Your reply seems like its a standard, Did any real read my complaint. I am always told a formal complaint has been logged and referred to the relevant department, this is ridiculous, this is really poor service. How many reference number am i going to be given..
Canh we please come to a resolution
Regards
BM Mafuma
BM
Boitumelo M's update04 Oct 2019, 15:58
Reviewer Update
Good Day FNB
Your reply seems like its a standard, Did any real read my complaint. I am always told a formal complaint has been logged and referred to the relevant department, this is ridiculous, this is really poor service. How many reference number am i going to be given..
Canh we please come to a resolution
Regards
BM Mafuma
Your reply seems like its a standard, Did any real read my complaint. I am always told a formal complaint has been logged and referred to the relevant department, this is ridiculous, this is really poor service. How many reference number am i going to be given..
Canh we please come to a resolution
Regards
BM Mafuma