1 reviews | Active since Jan 2015
Fnb premier access to alow lounge R1000 *******
<p>On 20th Dec 2016 my faughter and i were traveling to Hong Kong. i entered the slow and asked the lady at reception if we were allowed to enter and ahe confirmed that if i had the correct type of bank card and boarding passes then i would be allowed to access . i further asked if my daughter was allowed to access and she confirmed yes . No charge or fee was discussed as i was under the impression that this was complimentey for fnb premier cards. A few days later i receive a charge of R1000 on my account. my issue issue is when i app**** for this product i was adviaes that i would get a free visit tot the slow internal and domestic lounge </p> <p> i am now led to be beleve that the policy changed and that i need a credit card to be linked to my account in order to qualify for any free visits</p> <p> i was never notified about this and would have never have uaed this lounge if i knew about the charge . R1000 for 15minutes and 2 cups of coffee is insane</p> <p> i wish for this matter to be reviewed and my account credited</p>
Good Day
Thank you for taking my call earlier, to acknowledged your posting on hello peter I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
Thank you for taking my call earlier, to acknowledged your posting on hello peter I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
I have at last last received a response from FNB informing that they will only credit R250 of the R1000 as a "gesture of goodwill" and that i shoulod familirarise myself with the rules of the lounges.
Can you believe this attitiude !!!!
When has the changes in policy been communicated direclty to me ?
When i asked the lady at the Slow lounge if we could enter - She confirmed that all is okay and that i could enter with my daughter.
FNB /Slow lounge is charging me R1000 for 2 cups of Coffee
I WOULD HAVE NEVER HAVE MADE USE OF THE LOUNGE IF I KNEW OF THE R1000 charge
Is this how FNB handles Premier customers by duping them into paying for benefits !!!!!
FNB pls sort out this mess
I have at last last received a response from FNB informing that they will only credit R250 of the R1000 as a "gesture of goodwill" and that i shoulod familirarise myself with the rules of the lounges.
Can you believe this attitiude !!!!
When has the changes in policy been communicated direclty to me ?
When i asked the lady at the Slow lounge if we could enter - She confirmed that all is okay and that i could enter with my daughter.
FNB /Slow lounge is charging me R1000 for 2 cups of Coffee
I WOULD HAVE NEVER HAVE MADE USE OF THE LOUNGE IF I KNEW OF THE R1000 charge
Is this how FNB handles Premier customers by duping them into paying for benefits !!!!!
FNB pls sort out this mess
to date - nobody has made contact with me . i am still awaiting a response to this matter
my details are 011 **********
to date - nobody has made contact with me . i am still awaiting a response to this matter
my details are 011 **********