SB
Stephen B
1 reviews | Active since Jun 2023
26 Jun 2023, 13:02
FNB PREMIER ACC - DON'T WASTE YOUR TIME
CUSTOMER SERVICE = ZERO A credit card payment made 15/6 still cannot be traced and allocated to a credit card account!!! Many trips to the branch / calls from "help desk"(I use this term broadly) and still "missing deposit". FNB Premier Acc - what a joke!! Once resolved will be closing all my accounts forthwith I need to add - Langebaan branch Liezel Coetzer was superbly helpful, patient and bent over backwards to assist, even internally she could not help resolve our issue
Helpful (0)
Replies (2)0
Replies (2)SB
Stephen B's updateReviewer Update
26 Jun 2023, 14:34FNB reply e-mail : FORMAL COMPLAINT LOGGED
So bog standard reply with complaint logged and reference number.
Any calls or personal e-mails to assist PREMIER ACC holder with issue = NO
I will keep logging my "wonderful" experience in this regard :(
So bog standard reply with complaint logged and reference number.
Any calls or personal e-mails to assist PREMIER ACC holder with issue = NO
I will keep logging my "wonderful" experience in this regard :(
SB
Stephen B's update26 Jun 2023, 14:34
Reviewer Update
FNB reply e-mail : FORMAL COMPLAINT LOGGED
So bog standard reply with complaint logged and reference number.
Any calls or personal e-mails to assist PREMIER ACC holder with issue = NO
I will keep logging my "wonderful" experience in this regard :(
So bog standard reply with complaint logged and reference number.
Any calls or personal e-mails to assist PREMIER ACC holder with issue = NO
I will keep logging my "wonderful" experience in this regard :(
SB
Stephen B's updateReviewer Update
26 Jun 2023, 17:50UPDATE ON WONDERFUL NON EXISTENT SERVICE FOR PREMIER ACC !!
Just had a call from FNB '"help desk" who informed me that even though they have proof of payment and FNB account number where the funds were transferred into - they cannot locate it and we must approach Nedbank to log a "missing payment" to try recoup our credit card payment from the 15th June 2023
In the meantime I sit with my finger up my *** as I am unable to access any of my funds in my cheque account.
So who is responsible and be brave enough to put their corporate hand up and give me a call to actually resolve this frustrating and unbelievable lack of service.
Just had a call from FNB '"help desk" who informed me that even though they have proof of payment and FNB account number where the funds were transferred into - they cannot locate it and we must approach Nedbank to log a "missing payment" to try recoup our credit card payment from the 15th June 2023
In the meantime I sit with my finger up my *** as I am unable to access any of my funds in my cheque account.
So who is responsible and be brave enough to put their corporate hand up and give me a call to actually resolve this frustrating and unbelievable lack of service.
SB
Stephen B's update26 Jun 2023, 17:50
Reviewer Update
UPDATE ON WONDERFUL NON EXISTENT SERVICE FOR PREMIER ACC !!
Just had a call from FNB '"help desk" who informed me that even though they have proof of payment and FNB account number where the funds were transferred into - they cannot locate it and we must approach Nedbank to log a "missing payment" to try recoup our credit card payment from the 15th June 2023
In the meantime I sit with my finger up my *** as I am unable to access any of my funds in my cheque account.
So who is responsible and be brave enough to put their corporate hand up and give me a call to actually resolve this frustrating and unbelievable lack of service.
Just had a call from FNB '"help desk" who informed me that even though they have proof of payment and FNB account number where the funds were transferred into - they cannot locate it and we must approach Nedbank to log a "missing payment" to try recoup our credit card payment from the 15th June 2023
In the meantime I sit with my finger up my *** as I am unable to access any of my funds in my cheque account.
So who is responsible and be brave enough to put their corporate hand up and give me a call to actually resolve this frustrating and unbelievable lack of service.