FNB Premier a joke - no service

For two times in two weeks I had to complaint about FNB and their service. They very quick to tell me that I am in the wrong and deal with it, but when asked to whom I can escalate the matter to my request are being ingnored. I have been promised that someone will call me back, it should come as no surprise that I a still waiting for that call. Wener Naude who calls himself a premier banker is *********** and have no interest in me as a customer.