FNB Premier

I recently upgraded for a gold aspire account to a Premier Account, at a higher monthly fee.

I am currently in need to access historic bank statements for my credit card for July and August 2021, which I cannot access online or on the mobile app. I can only access credit cards statements from September onwards, which is the period after I upgraded my account.

I spent 2 hours at FNB Carlswald, where I was told the branch cannot access those credit card statements.

I then tried the secure chat online. I have now tried for the 6th time, every time I get transferred and then nothings happens.

I tried calling the credit card department 3 times, each time they transfer me to the next consultant and then they again transfer me and then they drop the call.

I am so frustrated. If this is what Premier banking fees gets me then I am better off looking for another bank.