1 reviews | Active since Jul 2012
FNB PREMIER
Hi
FNB Premier bankings has the worst customer service today.
One pays extra to have a premier account and the advertise that you have will have good customer service but today that is all wrong.
They made me pay for funds I have not even used but then when I want to use it, it is not available.
Which makes no sense. then they try all the call centre tricks for me not to speak to a manager and then when a so called manager does call me he cannot help.
WHAT IS THE POINT OF YOUR FALSE ADVERTS.
Thanks
Hello gpee ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello gpee ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***