CM
Celimpilo M

1 reviews | Active since Jul 2018

09 Aug 2018, 11:01

FNB Pre-Approved loan

I accidentally cancelled my pre-approved loan of R90 000 and all of the sudden I don't qualify for any loan. I honestly don't understand why give me a pre-approved loan from the first place. This is not acceptable

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Aug 2018, 09:36
Official

Good day Celimpilo Mncwango,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to Private Clients who will investigate the matter and provide feedback.

One again I apologise for the frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)