FNB potentially increasing my bank charges by not doing what I asked (AGAIN)

I sent an email a week ago asking to be downgraded from a premier to a gold account and for my overdraft facility to be removed, since I live abroad. Still no response. Seems like taking to HelloPeter is the only way to get FNB to do anything these days. How is it acceptable for any requested change or service to take 2-4 weeks or more?

Depending on how quickly this is resolved, I am considering downgrading further to FNB pay as you go or just closing my account permanently. When I transact with my local bank account here in Europe, they address any issues I have THE VERY SAME DAY, from their chat service in their app (which you only wait around 1-2 minutes to talk to a real person instead of 30 minutes). And they charge me less than 2 EUR (R30) per month for their services. Embarrassing for you I must say.