FNB POS Device – BE WARY OF THE WARRANTY.

I purchased a A920 PRO POS Device from FNB on the 5th September 2024. On the 21st September 2025 one of my staff dropped the machine and although the machine was not damaged there was an error message on the machine: “PED Tampered” ALL KEYS HAVE BEEN CLEARED STATUS:8 I phoned FNB Merchant Services and was told the Warranty on the Machine had expired. The Warranty clause in the Contract is as follows: Warranty: The device comes with a manufacturer's warranty of 12 months, and accessories (like the charger and cable) have a 6-month warranty, starting from the date of purchase. The warranty covers defects in design, material, or workmanship. I accept the fact that the Warranty had expired but I have concerns that this appears to be a software not a hardware issue and if so it should be a simple task to reset the error. More importantly, I was prepared to pay for the cost of repairing the machine but FNB nor any other company will repair the machine and I am left with no alternative but to buy a new machine. I would just like to bring this to the attention of other companies that are considering purchasing this machine. You would be better off purchasing a Yoco or similar machine at half the price