FNB Portside - Home affairs centre or not?

As a FNB PW client I am disgusted at the non existent services of ID smartcard appointments for FNB clients at the FNB portside branch in Green Point despite being advertised as being a location where the services are available.

I have completed the application process on the home affairs website but there are no dates available. No matter when I try I get this message "No time slots available. Please make another selection."

It is impossible to get hold of anyone at the Portside branch to assist me to get a booking. Please help.