JJ
Jacqueline J
1 reviews | Active since Sept 2019
29 Sept 2019, 16:32
FNB port to Telkom Nightmare
Entered into a mobile contract with FNB. 2 years later the contract expired and I moved to Telkom Mobile. Tried 3 times in the laste month to port my number from FNB to Telkom Mobile without any sucess. Sim card with FNB is prepaid since March 2019 but no luck in them authorizing the port to Telkom. Absolutely horrible FNB!
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FNB (First National Bank)'s replyOfficial
30 Sept 2019, 08:45Good day Jacqueline Joubert,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply30 Sept 2019, 08:45
Official
Good day Jacqueline Joubert,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***