FNB Poor Services

Very disappointed in FNB Services. Haven't had any response since request of reversal of a debit order, and this was requested in time! The mail below shows my concern about this and that nothing has been done about this request. I think that they should have a quicker response on this particular request as now according to their standards they cant reverse the debit order as it is over 40 days! I am sure that I am not the only person that experienced this problem during the lock down and that had needed money....... Hope my SITUATION can be resolved URGENTLY. See below mail sent to FNB:

To who it may concern

I am sending this mail with a troubled heart, I have requested a debit order reversal over 2 weeks ago, and here I am still waiting for my reversal you guys have made it very complicated to get reversals done in this troubling times, I do not know why and at the end of the day it is my money ... I only received half of my pay and need to reverse a few thighs to survive .. we are almost over 40 days and it is nearly impossible to reverse over 40 days but again that is not my problem seeing that I did take the required steps to do the reversal in time I was told it will take 5-7 working days here we are over 10-16 days .awaiting urgent response so we can move forward, if I do not get the debit order reversed I will have to take matters in my own hands and going forward I will have to open a bank account @ CAPITEC,ABSA or NEDBANK and get my money paid in there to make sure I can survive an not have the issue of FNB not reversing my debit orders ...

Kind regards Lukas Van der westhuizen