FNB poor service yet again

The 2nd case of pathetic service from FNB that I have done a review on.

In Aug 2022 we requested FNB close an account no longer required. We followed up with numerous emails and telephone calls, nothing happened. We eventually gave up trying to close the account.

Long story short last week we get a letter of demand to pay R419 failing which legal action will be taken. The amount due was caused by accumulated bank charges from their failure to close the account.

So on 31st January I phone the number given in the letter and am told that the request to close the account was put on their system in Nov 2022. Nothing was done at that time to close the account. I also sent 2 emails on 3rd and 6th Feb. No reaction from FNB, not even an acknowledgement of receipt.