FNB Poor service - Unsecure and unreliable banking services!!!!!!!!!!

I am Currently very disappointed with the service of FNB, this after being a client of theirs for 7 Years, I have my personal banking and business products with them, My account has been blocked now for just over 2 months, after i phoned in to 3 different departments today including the ***** department they advised that my account was compromised by a 3rd party. Today is the first time that I got any word from FNB.

To Be very frank I do not feel safe as a customer to bank with them, Cyber Security and risk should be their main concern. The only Solution they can provide me is to confirm my identity at a branch.... Surely even FNB are aware that we are in a global pandemic, I only leave my house to go to a shop if i must and then i leave for about 5 minutes and return back home.

I expect better service from FNB and I need a senior person from their ***** department to contact me to provide me with a detailed report on what happened on my account. also by not using any of this accounts during this time i do believe I did not have Service and this was not a breach on my end, I feel FNB should cover all the costs involved on these accounts.

Further to this I will be lodging a complaint against FNB with the banking ombudsman of South Africa