FNB - POOR SERVICE TO PENSIONERS AND LOYAL CLIENTS

Poor Service to Loyal Customers. I am a loyal client - pensioner - for more than 12years and approach them with a simple request. All you get is that a consultant will get back to you. Pensioners is only a number with them. They advertise a good service to clients - not to be. I just ask for an increase in my overdraft facility because of circumstances beyond my control and explained my situation on full. They not serious in solving customer problems and cannot even reply to a email. Very disappointed customer.